PRIVACY POLICY

Digiffy is owned and operated by Synthobyte System Private Limited. This Privacy Policy has been developed to address concerns about the online use of individuals' Personally Identifiable Information (PII). In compliance with Indian privacy laws and information security standards, PII refers to data that can identify, contact, or locate a person, either alone or when combined with other information. We encourage you to review our privacy policy to understand how we collect, use, protect, and manage your PII in accordance with our website practices.

What Personal Information Does Digiffy Collect?

Digiffy collects various types of personal information through a range of interactions. This may occur when you make purchases, subscribe to newsletters, visit our website, participate in events (online or in-person), join research initiatives, or engage with us via queries or complaints.

In addition to the information directly provided by you, we may also receive data from third-party partners such as advertisers and clients.

We may collect the following types of information:

Contact Information: When you purchase a product, subscribe to a newsletter, or join an event, we may collect your name, email, and/or postal address to process your requests.

General Personal Information: For events, surveys, or competitions, we may gather additional details such as your gender, job title, date of birth, and marital status.

Behavioral Data: During your visit to our website, we collect data related to your online activities, such as pages viewed, clicks, and other demographic information.

Purchase Information: When you buy products or services from us, we collect details about your purchase.

How Digiffy Uses Your Personal Information

At Digiffy, we use your personal information to offer and enhance our services, ensuring that we only collect what is necessary. These purposes include:

Technical Maintenance: Ensuring the smooth operation and upkeep of our website and systems.

Legal and Accountancy Functions: Meeting legal and financial obligations essential to our business operations.

Market Research: Improving our products and user experience through market research.

Community Engagement: Managing and encouraging interaction within our forums and communities.

Payment Processing: Handling secure transactions for credit/debit card purchases.

Order Fulfillment: Verifying addresses and processing orders for accurate delivery.

Cookies

Cookies are essential for analyzing website traffic, monitoring user behavior, and understanding how frequently visitors access specific pages. They help us enhance your browsing experience by identifying patterns and preferences. Importantly, cookies do not grant access to any personal information that you haven’t willingly shared, such as your name or address.

Most web browsers are pre-configured to accept cookies by default. However, you have the option to modify your browser settings to reject cookies if you prefer. Keep in mind that disabling cookies may affect the functionality of our website, and certain features may not operate as intended without them. For optimal performance, we recommend allowing cookies while visiting our site.

How We Protect Your Information

We are committed to safeguarding the information you share with us online. We’ve implemented a variety of security measures to ensure your data is protected throughout its collection, transmission, and storage.

Implemented Security Measures: We use industry-standard security protocols, such as encryption and firewalls, to protect the integrity of your personal information. Regular security assessments and updates to our systems ensure that we remain vigilant against emerging threats.

Safeguarding Information: Access to personal information is restricted to authorized personnel who need it to perform specific tasks related to our services. We use secure servers and comply with best practices for data security to minimize the risk of unauthorized access.

No Complete Guarantee: While we employ robust security measures, it is important to acknowledge that no system is infallible. We cannot provide a 100% guarantee of information safety, whether the data is stored on our servers, transmitted over the internet, or otherwise in our possession. Nevertheless, we remain committed to doing everything possible to protect your information.

User Responsibility: We encourage users to exercise caution, particularly when receiving or sending information over the internet. Users should be aware that personal security measures, such as using strong passwords and avoiding suspicious links, are vital for maintaining security.

Transmission Risks: Please note that emails and other non-encrypted communications are inherently vulnerable to interception. We strongly recommend avoiding the transmission of sensitive information through unsecured email, as we cannot guarantee its safety in such cases.

Protection of Children's Privacy

The privacy and safety of children are of utmost importance to us. We do not knowingly collect or store any personal information from individuals under the age of 18. If it is brought to our attention that we have inadvertently collected such data, we will take immediate steps to delete it from our records.

We encourage parents and guardians to monitor and guide their children's internet usage. If you believe that your child has provided personal information on our website, please contact us immediately, and we will promptly investigate and remove the data in question. We remain fully compliant with relevant privacy laws to ensure that minors' personal information is never knowingly compromised or mishandled.

When Do We Share Your Data?

We may share your personal information under certain conditions, either with your explicit consent or when it is necessary to fulfill the purposes for which the information was provided. Information sharing may occur in the following cases:

Legal Actions and Protection: In situations where we believe it is necessary to identify, contact, or take legal action against individuals who may be causing harm, damage, or interference (whether intentional or accidental) to our rights, property, users, or anyone else adversely affected, we may disclose personal information. This disclosure could be required to protect our interests, prevent fraudulent activities, and ensure the safety and security of our users and systems.

Legal Mandates:  We may also be compelled to disclose your personal information if required by law, such as in response to a court order, subpoena, or legal process. We will only disclose the minimum necessary information in such cases and will take reasonable steps to ensure the request is lawful.

Retention of Personal Information

Digiffy retains your personal information for as long as necessary to fulfill the products or services you have requested and to comply with applicable laws. This includes meeting legal obligations related to tax, accounting, and other regulatory requirements, which may require us to retain certain data for specific periods.

In some instances, your personal data may be anonymized, meaning it is altered in such a way that it can no longer identify you. Anonymized data may be used for research, statistical purposes, and improving our services, and it may be retained indefinitely without further notice.

Third-Party Websites

Our site may contain advertisements or links to websites operated by third-party vendors, advertisers, or partners. While these external sites may offer valuable products or services, they operate independently from Digiffy. We do not control the content or practices of these third-party websites and cannot be held responsible for their privacy policies or user experiences.

When you interact with these third-party sites, you will be subject to their specific terms of use and privacy policies. We encourage you to review their policies carefully before providing any personal information. Additionally, these external sites may undergo frequent updates or changes, which could affect how they handle your data.

Your Rights

As a user, you hold specific rights regarding the personal information we collect and store. Under the Information Technology Act and related data protection regulations, you are entitled to the following:

Verification of Information:

You have the right to verify the accuracy of the information we hold about you. You may request to access and inspect your personal data to ensure its accuracy. If any information is incorrect or outdated, you can request that it be corrected or updated.

Withdrawal of Consent:

You have the right to withdraw your consent for us to use your personal information at any time. Upon withdrawal, we will cease using your information for the specified purposes, but it’s important to note that this may affect our ability to provide certain services or fulfill your requests.

Complaints and Discrepancies:

If you believe there are any discrepancies in the way we process your information or if you have a complaint about our data practices, you can contact our Grievance Officer. We are committed to addressing any concerns and resolving complaints in accordance with applicable laws.

Changes and Notifications

We regularly review and update our Privacy Policy to reflect changes in our business practices, technologies, and legal requirements. The "Last Updated" date at the beginning of the policy indicates the most recent revision.

In the event of significant changes to the way we collect, use, or share your personal information, we will notify you through our website or via email. Your continued use of our website after such changes are made will be regarded as acceptance of the updated policy.

Questions and Support

If you have any questions, concerns, or need further clarification regarding this Privacy Policy, please do not hesitate to reach out to our support team at synthobytesystemprivatelimited@gmail.com. We are here to assist you and ensure your privacy rights are protected.